F.A.Q.

• What is Cignage, and why should I use it?

  Cignage is a hosted solution for Digital Signage.

  You can use Cignage for multiple scenarios, some could be:
  - Screenbased advertising
  - Information/menu-boards
  - Interactive infokiosks
  - Flight/Bus/train-schedules
  …and much more!

• Why is Cignage different from other solution providers?

  We are different in many aspects, but the main reason is that Cignage always prioritizes ease-of-use over advanced functionality. Our goal is that anyone should be able to use Digital Signage. We aim to support those features people actually use, and support them well. This allows us to have a cleaner, more intuitive user-interface which is easy to understand and operate – even for those who haven’t used such software before. After all, why should you pay a technician to set up playlists for your screens? If you can use iTunes, you can use Cignage aswell.

  However, “under the hood” you will find quite strong features, such as active monitoring, queued transfers and other things you expect from a first-class Digital Signage software solution.

  But don’t take our word for it – give us a try – then try the competition, and see which one you like better.

• What is the difference between the Free and Premium versions?

  Premium edition contains all the functionality of the Free version plus:

  • Tech-support
  • More screens
  • More storage
  • Prioritized and quicker transfers
  • Branding / white-label functionality - use another logo and name than Cignage (great for resellers)
  • Online content generator - create your own content directly in Cignage
  • Active warnings - receive an e-mail/sms if the a computer goes offline (for the Free version you have to log in and check manually)
  • Advanced management features such as Screen Power On/OFF etc.
  • And much, much more!

• What types of multimedia content is supported?

  • HD quality video
    - Native MPEG-4 video playback. (.mov, .mp4 and most other containerformats)
    - Support of most other formats via automated conversion (WMV, MPEG-1/2, DivX, etc)
  • Flash Animations, any version
  • Any webpage/http-link content (Webkit html-renderer)
  • RSS 2.0 ticker-feeds
  • Images in most common formats
  • Most audio-formats
  • Powerpoint Slideshows

• What hardware do I need to use it?

  Cignage is very flexible, and does not require any specialized hardware.
  The minimum requirements are:

  • Screen of your choice
  • Computer running Windows XP/Vista, Mac OSX or Linux
  • Internet connection

  However, depending on the type of content you choose (HD-video in particular) you may need a certain level of hardware performance. You will obtain the best performance with a dual-core processor, HD-capable screen, and a always-on internet connection at 1mbit or better. We also recommend a discrete graphics card from ATI/AMD or nVidia for best possible playback, if you use high resolutions like 1280x720 or higher.

• Do I need to install any other additional software?

  Cignage requires Adobe AIR, but it will be installed automatically during the Cignage install-process.

  For this and any other distributed system we also recommend that you install some kind of a remote control system for maintenance of the computers. There are many solutions available, such as www.logmein.com, www.teamviewer.com etc.

• Do you support offline mode?

  Yes, all content that is possible to download will be stored locally and played from there in case of network failure and also to preserve bandwidth. The only exception is dynamic and streaming content which changes constantly.

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